Although CRM software is quite common and affordable, many small businesses fail in the implementation of the software. “50% of companies with less than 10 employees use a CRM.”[1] And “According to studies conducted over the past decade, 25% - 60% of CRM projects fail to meet expectations”[2]. Here are some of the common causes for failure of CRM implementation in small businesses and how to avoid them: Cause 1: Underestimating the resources needed Seems simple, but when y